Terms & Conditions
Order Cut-off Times
The minimum order cut-off is 7 working days prior to the event date. If you require kegs after that cut-off time, contact drinks@badrabbit.co.nz as we may be able to make exceptions at our discretion.
Changing Your Order
Changes can be made to orders up to 5 working days prior to the event. Note that changes are subject to stock availability if you are increasing your order. Changes requested after the cut-off time are made at our discretion and in some cases, charges may apply to cover any incurred costs.
Minimum Order Value
The minimum order value is $800 including GST (all prices advertised
and quoted include GST). The minimum order value can cover both beverages along with optional glassware hire.
Delivery Fees
Delivery fees vary by area and are quoted with your order if you are outside of the free delivery zone (25km radius from Auckland CBD). If the team arrives to collect your order the following day and it is not ready for collection a second collection fee will be charged.
We do not make deliveries on Public Holidays or any dates where the sale or supply of alcohol is prohibited, so deliveries for events on these days can be made the day prior.
The person receiving your order must be 18 years or over and ID will be requested if under 25. Alcohol cannot be received by anyone under the age of 18. In this case your order will be returned to our warehouse where it will be available for collection at a time to be confirmed. A re-delivery may be possible however a delivery fee will apply depending on delivery address and time.
Sorry, we do not currently allow collections from our warehouse.
Payment Terms
We require payment in full before the day of delivery. To lock in your event, we request a 50% non-refundable deposit upon order confirmation. The remaining 50% is due five working days prior to the event, following final confirmation. If ordering within the 7 working days period payment is required in full. Talk to us if you’d prefer to make several smaller payments leading up to your event. Credit card payments incur a surcharge as specified by Stripe, our online credit card processor.
Cancellations and Postponements
If you cancel your booking giving us 7 days notice or more you will receive a refund less the 50% non-refundable deposit and a $100 admin fee.
If you cancel your booking giving us less than 7 days notice of your delivery date the full order value is forfeited.
We understand that sometimes life throws us a surprise, so if you need to postpone your event, delivery can be postponed/date changed at no cost by giving us 48 hours or more notice. If postponed within 48 hours we’ll look at any incurred charges on a case by case basis as we may have some incurred costs (such as a booked chiller trailer), but we’ll always try to help by being as flexible as possible.
Sale and Return
Available for beverage package orders over $1,500, returning up to 12% of the drinks portion of your order (by value).
Full boxes of beer, cider, wine, Pal’s and non-alcoholic drinks can be returned. Spirits, kegged cocktails, RTD’s, sparkling wine/Champagne cannot be returned. Product must be unopened and in resalable condition; no water damage. Goods will be inspected by our staff on return and their decision is final.
We’ll collect your returns from your venue only if we’re collecting hired glassware or equipment (including keg units), otherwise you must return the stock to our Grey Lynn warehouse. Time for returning to be arranged when booking.
Your credit will be deposited to your bank account within 7 working days.
Licensee: Folio Limited | Licence number: 007/OFF/9114/2022 | Licence expiry: 12/07/2025